Business Service Centre

– whether you are switching from another accountancy service, an in-house team or setting up from scratch, we will help your organisation start out with the most effective system in place. Today, over 160 organisations trust us to take care of their accounts and payroll. A charity finance specialist for over 25 years, currently providing an exceptional comprehensive accountancy and payroll service to over 160 organisations. Learn how to reduce your risk of late payments and what to do if you find yourself a victim of them with our guides, resources and practical advice. In fact, around 80 per cent of his company’s trainers are ex-military and specialise certain fields, from mental health through to automotive skills. Gary is also the chief executive of PATAM, a business that provides digital identity cards for the automotive, logistics and transportation sector.

It explains the importance of staff engagement and of how to get the most out of your customers. It will not fix all the problems in your business, but it does explain how the authors believe their method can help. Ben has provided strategic guidance and project delivery management on a range of high-pro le projects for organizations such as the NHS, BBC, UK Home Office, Johnson & Johnson, and Transport for London. In 2009 he was voted one of the top 20 most influential designers in IKON magazine. Ben has taught service design at Goldsmiths London, Interaction Design Institute Ivrea, and the Royal College of Art.

Most centres (85%) have operations in more than one language, with an average of five languages being used. BPOs specialise in providing services to other companies within the areas of Finance, HR, Customer Experience, or IT. Teleperformance, Conectys, Connecta Group, Majorel, Webhelp, Konecta, and Sitel are examples of companies that provide these services. According to the EY Attractiveness Survey Portugal 2020, factors such as quality of life, stability of the social climate and telecommunications infrastructure are among the main factors attracting Portugal’s foreign investors. Moreover, the Expat Insider 2021 surveyranked Portugal as the 3rd best country in the world for quality of life, after Taiwan and Austria.

The pharmaceutical company will allow its staff to work wherever they want, as long as they have the conditions to do so. Some companies collaborate in teaching programs, as Solvay does with the ISEG School of Economics & Management. Other firms choose to strengthen their relationships with the universities by means of physical proximity, locating their offices at sites such as UPTEC, the Science and Technology Park established on the campus of the University of Porto. Following this trend, the Nova School of Science and Technology and several private investors have joined together to create the Innovation District in Lisbon.

The centres also use social media and job search websites, as well as recruitment firms. Teleperformance, for example, attracts foreign talent by reimbursing the initial flight costs and one annual complementary return flight. Both studies show that companies are increasingly choosing to implement on/near-shore models, with centres located closer to the HQ. When evaluating location decisions, the Deloitte survey indicates a significant increase in respondents considering “labour quality” as a key metric.

AICEP has made a significant effort in recent years to attract foreign direct investment to this market. This has been facilitated by the international reach of Portuguese companies such as Unbabel, Talkdesk, Uniplaces and Codacy, and the annual Web Summit held in Lisbon – the largest tech event in the world. Likewise, the number of start-ups has grown by 30% over the last 5 years, twice the European average. Business Services Centres in Portugal have experienced impressive growth in recent years. According to AICEP, the Portuguese Global Trade & Investment Agency, the number of sites grew by around 70% between 2015 and 2020, reaching up to 158. In addition to Shared Services Centres and Business Process Outsourcing Centres, Global Business Service Centres, Excellence Centres, and Competence Centres are opening across the country.

Likewise, companies as Natixis, Critical Techworks and Mercedes Benz.Io are also reinforcing their teams. Natixis, the international corporate, investment, insurance and financial services arm of the French BPCE Group, also has an innovation hub in Porto with more than 1,000 employees working in IT and back-office operations. The bank maintains partnerships with ten higher education institutions, and has recently joined up with Porto Business School to launch an executive program to train professionals in financial market and risk analysis. Value added solution LINK

They give you the tools to tackle the common challenges and resolve real issues in order to move your business forward. Organized for easy navigation, this essential handbook offers the information needed for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers’ eyes. Let Ben Reason, Lavrans Løvlie, and Melvin Brand Flu help you see your organization through the lens of your consumers and show you how to put service design to work in your company. combine monitoring and business service management to give an overview of the applications and services that your organisation provides, either to customers or internally.

Operations is using technology and innovation to transform the way we work and make our customers’ lives easier. The Organisation has been established to provide a broad range of regional business support functions and specialist professional services to the health and social care sector in Northern Ireland. It’s designed to help companies explore more circular ways of doing business which can result in resource efficiencies, improved profitability, higher quality products, increased customer base and alternative supply chains for your business. We know that providing an outstanding charity finance service means more than just having specialist knowledge and professional skills.